Getting started with SupportCraft AI

This guide walks you through the three steps to get your support inbox live: creating your account, setting up your email address, and inviting your team.

1. Create your account and workspace

Go to supportcraft.aakasa.dev/register and sign up with your email address and a password, or click Continue with Google to use your existing Google account.

During sign-up you'll be asked for your organisation name — this becomes your workspace. Everything in SupportCraft AI (your tickets, customers, agents, and settings) belongs to this workspace. You can change the name later from Settings → Organisation.

The person who creates the workspace is automatically the Owner. Owners have full access to all settings and can assign Admin roles to other team members.

[SCREENSHOT: The SupportCraft AI registration page showing the name, email, password fields and the Google sign-in button]

2. Connect your support email address

SupportCraft AI gives each workspace a dedicated support email address. When customers email that address, their message automatically becomes a ticket in your inbox — no forwarding rules, no SMTP configuration, no email server setup required.

To set yours up, go to Settings → Email and enter a subdomain slug. For example, if you type acme, your support address becomes:

[email protected]

You can also set a Display Name (shown in your customers' inbox as the sender name, e.g. "Acme Support") and an optional Email Signature that appears at the bottom of every agent reply.

Once saved, share your new support address with your customers — on your website, in your app, or in your email footer. Any email sent there will arrive in SupportCraft AI within seconds.

[SCREENSHOT: The Settings → Email page showing the subdomain slug input, display name field, and save button]
Tip: New tickets get an automatic acknowledgement email with the ticket number in the subject line, so your customers know their message arrived. You can customise the wording at Settings → Email → Email Templates.

3. Invite your team members

Go to Settings → Team and click Invite. Enter the person's email address and choose a role:

  • AdminFull access to tickets, customers, settings, and team management. Cannot transfer ownership.
  • AgentCan view and reply to tickets, add internal notes, and manage customers. Cannot access billing or team settings.
  • ViewerRead-only access to tickets and customers. Cannot reply or make changes.

The invited person receives an email with a secure link. When they click it and create their account, they're automatically added to your workspace with the role you selected.

Pending invitations are listed on the Team page until accepted. You can cancel an invitation before it's used.

[SCREENSHOT: The Settings → Team page showing the invite form with email input and role dropdown, plus the list of current team members]

What's next?

Learn how tickets work

Understand the ticket lifecycle from first email to resolution.

Reply to your first ticket

Rich text editor, attachments, internal notes, and canned responses.