Documentation
Everything you need to get the most out of SupportCraft AI. Choose a topic below or use the sidebar to jump straight to what you need.
Getting Started
Create your account, connect your support email address, and invite your team. Up and running in minutes.
Tickets
How customer emails become tickets, how reply threads stay linked, and how to assign, tag, and prioritise.
Replying to Tickets
Use the rich text editor, paste inline images, attach files, leave internal notes, @mention teammates, and insert canned responses.
AI Features
Draft replies with one click, improve your writing, summarise long threads, and auto-analyse incoming tickets.
FAQ
Answers to the most common questions about tickets, email, AI features, canned responses, and team management.