Faster Support.
Happier Customers.
SupportCraft AI is a cloud-based customer support help desk platform for businesses, agencies, and freelancers. Manage support tickets, collaborate as a team, and use AI to draft faster replies — all in one place.
Free forever · No credit card required · Setup in 2 minutes
AI Reply Ready
Draft in 0.8 seconds
Open Tickets
24
↓ 8 vs yesterday
Resolved Today
18
avg. 4m reply time
AI Saves
3.2 h
saved today by AI
CSAT
98%
last 30 days
Recent tickets
Ticket Resolved
CSAT: ⭐⭐⭐⭐⭐
KB matched
3 articles used
AI Reply Drafts
GPT-4o drafts in one click
Unified Inbox
All channels, one place
Real-time Analytics
CSAT, SLA & volume trends
Secure & Compliant
SOC 2 ready, 256-bit TLS
What is SupportCraft AI?
SupportCraft AI is a web-based customer support help desk application that lets businesses and teams manage customer inquiries in one place. Support agents can create and track tickets, reply to customers, collaborate with teammates using internal notes, and publish a self-service knowledge base.
The platform uses AI (OpenAI GPT-4o) to automatically categorise incoming tickets by priority and topic, and to generate reply drafts that agents can review and send in seconds. A built-in analytics dashboard tracks response times, ticket volumes, and customer satisfaction scores in real time.
Sign-in with Google is offered purely for account authentication — we request only your name and email address and use them solely to create and identify your account. We do not access any other Google data. See our Privacy Policy for full details.
From ticket to resolution in minutes
AI handles the heavy lifting so your team can focus on the human touch.
Ticket arrives
Customers submit via portal, email, or chat. Tickets are auto-tagged by topic, priority, and sentiment using AI.
AI drafts the reply
Your agent sees a full reply draft — grounded in your knowledge base — ready to review and send in seconds.
Resolve & learn
Close the ticket, measure CSAT, and let SupportCraft update your knowledge base so the next ticket is even faster.
Everything your support team needs
Built around how support actually works — not how ticket software thinks it should.
AI Reply Drafts
Click once and get a full, contextual reply grounded in your knowledge base. Agents review and send — no blank-page anxiety.
Smart Knowledge Base
Publish articles that double as AI context. Customers self-serve; agents get smarter suggestions. One source of truth.
Customer Portal
Customers track their tickets via a branded portal with magic-link login. Zero friction, full transparency.
Team Collaboration
Invite agents, assign roles (owner/admin/agent/viewer), and collaborate with internal notes on every ticket.
Analytics & CSAT
Track open/resolved counts, first-response time, CSAT scores, and AI usage — all in a live dashboard.
Omnichannel Inbox
Email, portal, and API integrations feed into one inbox. Routing rules send each ticket to the right agent instantly.
4 min
average first reply time with AI drafts
98%
average CSAT score across Pro teams
3.5 h
saved per agent per day using AI replies
Simple pricing for modern support teams
Start free, upgrade when your support team grows. AI-powered help desk tools for freelancers, startups, and small businesses.
Free
Get started at no cost. No credit card required.
- 1 Agent
- 50 Tickets/month
- Email support
- Customer portal
- Knowledge base
- Basic AI replies
- Community support
Freelancer
Everything a solo professional needs to handle customer support.
- 1 Agent
- Unlimited customers
- Unlimited tickets
- Email ticketing
- Customer portal
- Knowledge base
- AI draft replies
- AI ticket summaries
- Saved replies
- Ticket tags
- File attachments
- Basic reports
- Email notifications
Startup
The complete toolkit for a growing support team.
- 5 Agents
- Everything in Freelancer
- AI auto categorisation
- SLA policies
- Automation rules
- Internal notes
- Team inbox
- Custom fields
- Ticket assignment
- Collision detection
- Custom branding
- Basic API
- Web widget
Business
Advanced AI and workflows for high-volume teams.
- 15 Agents
- Everything in Startup
- Unlimited automations
- AI assistant
- AI knowledge search
- AI suggested responses
- AI ticket prioritisation
- Multiple mailboxes
- Multiple departments
- CSAT surveys
- Advanced reports
- Custom roles
- SSO
- Webhooks
- Full API
- Priority support
Agency
Manage multiple clients from one powerful platform.
- Unlimited agents
- Everything in Business
- Multiple organisations
- White-label portals
- Unlimited customer portals
- Custom domains
- AI automation
- Client workspaces
- Team permissions
- Audit logs
- Priority support
- Early access features
Prices are in USD. You can upgrade, downgrade, or cancel anytime.
Ready to transform your support?
Free forever for small teams. Upgrade when you're ready. No contracts, cancel anytime.